• Dmytro Chaurov

12 Reasons Why Good Manners Are Critical for Business Success

Remember your manners if you want more money. Please refrain from referring to me as "bro," "buddy," or "pal" simply because we are Facebook friends or because you follow me on Twitter or Instagram.

Even though I am one of the most casual executives you will ever meet, manners are still important and should be used wherever possible.

Having good manners will significantly increase your success in the real world because they are an art and a show of professionalism.

Check out the 12 etiquette listed below that you must practice to succeed professionally:

Tip #1 - Use a last name. Mister, Sir, Ms., Miss, and Mrs.

Regardless of how well you know someone, using titles like "Mr." or "Mrs." shows respect and suggests that you are available to help. It never hurts to continue with "Mr." or "Mrs." no matter how many times the consumer requests that you call them by their given names.

Tip #2 - My pleasure.

Instead of saying "no problem" in response to a client request, say "my pleasure" with enthusiasm to demonstrate how happy you are to help.

Tip #3 - Make use of "Yes Sir" and "No Sir." both "No Ma'am" and "Yes Ma'am."

Our culture has evolved to almost completely discard all formality. Regardless of age, if someone is purchasing a good or service from you, their standing must be boosted.

The customer is in a position of authority over you as the buyer, and you are their subordinate. "Yes sir" and "no sir" indicate that you are aware that you are NOT equals.

Tip #4 - I appreciate your time.

Time is valuable. It demonstrates appreciation to thank your client for their time both before you begin and again at the conclusion of the engagement.

Never remark, "I don't want to waste my time or your time." The customer's time is more essential than yours.

Tip #5 - Don’t interrupt.

We frequently make the error of listening with the intent to react rather than to learn. Make comprehension your top priority. Interrupting is disrespectful and never strengthens a relationship.

Tip #6 - Show full acknowledgement.

Always respect a consumer before responding to them about anything. "I appreciate you telling me that, and I agree with you," say. The customer feels disregarded and mistreated when you simply listen without understanding

Tip #7 - Be there.

While dealing with a customer, sending texts, returning phone calls, and performing other tasks is not multitasking; it is multi-rudeness, and it will cost you millions of dollars. Engage fully with the person in front of you.

Tip #8 - Many thanks, many thanks.

You can never thank your customer enough. Use every medium possible to show thanks. Text him or her ten seconds after your engagement, then call or email to say thank you.

Following that up with a handwritten note is the most powerful way to show your thanks. "I just want to tell you again how much I appreciate you as a customer" is a powerful handwritten statement.

Tip #9 - Pardon me.

This is just simple common sense. If you’re reaching in front of someone or cutting into his or her physical space, acknowledge it with “excuse me.”

It’s respectful. Also, if you enter a room while people are speaking, it’s a polite way to get acknowledged and get your questions answered quickly.

Tip #10 - Hold a door open.

Never enter a room before anyone else. No matter who they are, hold the door open for everyone. An act of kindness is holding a door open for a total stranger.

Tip #11 - I'll be glad to research the solution for you.

Saying "I don't know" is impolite, even if it is true, and it is also unprofessional. "I don't know" can imply that you have no interest.

"Great question, I'll do my best to find out for you," say you in response. This indicates a desire to assist the client and respond to any inquiries.

Tip #12 - Working with you is a privilege.

Make an extra effort to express gratitude and give your consumer a sense of importance. Ask someone else to work with the consumer if you are unable to convey this in a sincere manner.

Your parents didn't just think manners were necessary; neither are they some archaic social convention.

Great manners are rewarded and bad manners are punished in the world of money and economics. People who are wealthy tend to make good manners a habit. Just look at them.

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